I have been going to the same dentist for my entire life, but recently decided I wanted to change up my dentist since my old dentist consistently hurt my teeth (not sensitivity, she was just really rough). My teeth cleaning exams were always 100% covered under my insurance with her.
I found a new dentist and booked an appointment for this week. Beforehand, I triple checked with my insurance company (Delta Premier) and learned that basic cleanings are actually only 80% covered for me, and that I need to pay 20% co-pay. I then realized that my old doctor just waived the 20% because apparently it depends on the practice?
So, I called the new dentist's office after booking to double check insurance with them, and the receptionist specifically was like "it's 100% covered". I told her that I double checked my plan and that it's actually 80%, but then she reaffirmed, "no, Delta Premier basic cleanings is always 100% covered". She sounded very certain, but I'm positive that my specific plan actually covers 80%.
What are the chances that I'll walk into my appointment tomorrow and they'll tell me that they made a mistake and that I have to cover 20% anyways? This office is pretty expensive and there are other offices I'd rather go to and pay 20%, but they have a cancellation fee and it's already too late to cancel now. Would I even have the option of telling them that, no, I literally went out of my way to call you guys and ensure that it's fully covered, and either cancel for free or get it waived?
Submitted April 15, 2021 at 07:50PM by metaphysicalgoat https://ift.tt/3so5JAM
