I've never had a late payment in 30 years until now. I have spent many hundreds of thousands of dollars on this card since I first got it through MBNA (later Bank of America) in 1998. I had auto-payment set up from my checking account but forgot to update it with new bank account info. I also had subscribed to auto-alerts by SMS and email, but did not get any alerts. Customer service has been useless, I am having conversations with Filipinos who are exceptionally polite and utterly disempowered. How can I talk to a real manager and get some respect for all the years of business I have done with them?
Edit: In response to the question about whether there have been any other recent adverse events that would have affected my credit history or credit limit with BofA, there are none that I know of. I have no outstanding debts with anyone, and usually pay all credit cards in full each month.
Submitted January 08, 2019 at 12:47PM by Bike_lurker http://bit.ly/2VEvP3i
