The card that they used was tied to the address that they changed my account to (it is only a few streets away from my house). I have pulled my credit report and do not see any new accounts on there, and my credit karma reflects the same. Amazon will not give me any more information about the card that was used. What can I do to protect myself? Is this enough information to present to the police or should I attempt to collect more first?
edit: amazon suspeneded the account for 10 days due to suspected fraud and removed all the cards from the account.
edit 2: here is a basic (ok in depth) timeline of the events. after xmas i got home and checked my bank account and noticed a few hundred dollars in charges that I never placed. I also had a couple of duplicate packages of items that I had already ordered (and received) on my doorstep.
Thinking this was an error, i checked my email, and saw no emails from amazon. Tried to log into my account, and I was locked out. I called amazon and they said it was flagged for suspected fraud, but that they were issuing the refunds and that I would hear from the fraud team in 2-3 days.
I canceled my bank cards/changed email password/monitored activity/awaited a call from amazon/waited for my refunds as I needed the cash.
Call never came nor did the refunds, so i called them 7 days after my initial call, and they assured me the account was being opened that evening and that the refunds would be processed thereafter.
4 days later and still nothing. So I call again. They unlock my account but insist that the refund had been issued the day of my initial call and that it should ahve gone through. I insist that it has not. They say it went onto a different card than the one I was claiming that the charges were on. They say that this is impossible as it i was charged to a visa (the phantom card) and that is who they refunded. After arguing for 30 minutes and being passed up the chain, finally someone from amazon fucking SCROLLS DOWN to see the charges on my real card, and apologizes and refunds that. They give me the last 4 digits for the phantom card and confirm that the address it was tied to is the address that my account had been changed to.
Submitted January 10, 2018 at 11:51AM by jiggajake http://ift.tt/2CX07Ie
