Hoping someone can help my fight this for my mom..
My mom is on a small fixed income, The only income she receives is a small amount from a rental property my father left her before he passed. My sister deposits the income for her using the ATMs at the Huntington Bank.
On May 29th, she went to the ATM and deposited $620 cash. The machine locked up and kept her card and money with no receipt. She called Huntington on the spot and told them what happened and that there was a line of angry customers behind her because she didn't want to leave the machine. They told her "Its fine, we have a system in place when this happens. Just got ahead and leave and we will file a claim for you", So she left. 3 days later they credited her the money and said they were investigating. 3 WEEKS LATER, they take the money back and say they had someone open the machine and they did not find any extra cash in there. We filed an appeal and they came back with the same statement. We've asked questions like "when was the machine checked?" (since they didnt come back with their finding until 3 weeks later) and they would not give us any details at all. And they keep asking for a receipt when we told them the machine completely locked up and even took the ATM card, so there is no receipt. She had to be issued a new card..
I have a very hard time believing that a bank can allow any denomination of money to just "Disappear", let alone $620! Can anyone please tell me what i can do to help my mom get this money back?
TLDR: deposited cash into Huntington ATM and it "Disappeared", no trace of it and the bank is denying our claim.
Submitted June 27, 2017 at 11:16AM by Huntingtonbankcrooks http://ift.tt/2siHWmY
