Located in NY State. Been having a hellish experience with geico after being in an accident that was my fault in which the car was totalled.
The car is a fully loaded 435i xdrive manual which goes for $25-35k. This spec is so rare that I had to ship it from kansas when I bought it last fall. If you look online there is only one example in the entire country for sale at the moment and does not even have all the options that my car has.
Geico offered me a CCC offer of $15,100 before deductible and the adjuster had a very hard time understanding the value even after I sent some partially comparable vehicles (not even all the options mine had and are still going for $30k+). After it was obvious I won't get anywhere with the adjuster, I spoke to his supervisor, who also just avoided every question I asked and had no valid explanation for the low price. He also refused to send comparable values.
I then spoke to HIS supervisor for 2 weeks straight and I received many threats to have the car towed away from the body shop to the auction. I had to ask the body shop to refuse the car from being picked up by the tow truck which they luckily were understanding of. I'm not getting anywhere with this geico worker and am losing hope but I know for a fact I will not allow them to scam me out of my car like that. I just want a reasonable offer and to move on to another vehicle. They lied multiple times asking me to provide comparable vehicles saying they'll adjust the price but nothing, not even a dollar. And there is no explanation.
They said they called dealers in the area and that's what the dealer will pay for the car. With no proof or numbers. They just dance around every question I ask and show no way of how they arrived at $15.1k. They won't budge even one dollar!
I'm horrible at expressing my frustrations and tend to be a very polite talker on the phone but in reality I'm extremely frustrated and angry. On top of this I've been dealing with Covid for the past two weeks. They also cancelled my rental after 13 days (I have 30 day rental coverage) with no way for me to return the car since I am in isolation.
I honestly kinda wish I was one of those people who scream into the phone but can't bring myself to do it lol. I'm too nice and it sucks. I was always taught to be polite even in tough situations and that making threats and yelling won't get you anywhere but can make matters worse.
I honestly don't know what to do. Never been in an accident before and don't know how these things work. But I know for a fact I won't allow them to scam me like that. How can I escalate this? I've written several emails with no response. Tried to call their other lines and just get refered back to the adjuster assigned to my claim.
I have every phone call recorded and don't know, should I get a lawyer or is there any state insurance bureau I can report this to? Any searches in my area come back to nothing.
Any help is appreciated guys please and thank you!
Submitted April 25, 2021 at 08:33PM by county_22 https://ift.tt/3aHpBZE
