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My account was hacked on 12/2020

My account was hacked on 12/2020. The person named “Gary Cummings” ordered a pair of Apple headphone and shipped to Georgia(I’m located in MA) for store pick up. I was able to cancel it on time before it charges my Bestbuy credit card as I received a order confirmation to my email.

The hacker was able to change the phone number on my account and turned on 2 steps verification. So I was locked out and wasn’t able to change the password.

Bestbuy customer service was able to remove the hacker’s phone number and set me a new account.

This has never happened to me before. Can someone tell me how they were able to change my phone#



Submitted December 10, 2020 at 08:45PM by Short-Information546 https://ift.tt/3gCyR2V

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