Okay so, hubby and I have been shopping around for carpets... this is how it ended up going. Am I crazy for being super frustrated and wanting to demand compensation of some sort? Let me know what you think...
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We had an appointment for a consultation. Guy no called no showed. We called like a couple hours later asking where he was. Seemed like he forgot and then drove out. Good thing we didn’t have plans.
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When we decided we wanted their rugs, Hubby was in contact with the guy. Said he was going to put our order through and confirm that day. Didn’t hear from him that day, or the next day. So Hubby contacted him again. Said he’d do it that day, and didn’t. Hubby pushed again and even considered going with another company. Finally they confirmed.
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We go to pick up our rugs... the lady is like “I can’t find your down payment or proof that you put one down.” Hubby is like, “you took my card info... “ and she is like “oh yeah it’s here on this sticky note. Not sure why I don’t have it in the system.” Turns out they didn’t put it through, so Hubby had to pay it all at once. She was careless with his card info.
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We get the rugs on top of his car. Bring them home. And when we’re unloading, realize the rugs are different colors. Out of FOUR rugs, only ONE was the right color. We went through all the trouble to transport them (they’re huge) to find that they gave us three of the wrong color. We call and the lady admits that they probably didn’t have enough of the rug we needed. She says she will fix it and also tries to see if we have anyone we can sell the wrong rugs to. Um no?
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Hubby and I went to Lowe’s to buy the soft stuff that goes under the rugs (padding). We spent an hour or so measuring and cutting it to be two inches smaller than the rug so it sits on it nicely. We struggle to cut them perfectly, we roll them out, lay them down, and then bring the rug in. Somehow, the rug isn’t covering the pads that we cut to be SMALLER than the rug. So when it flat, I say “Hubby this isn’t right. There’s no way these are 12 by 12.” We measure. They’re two inches too small each way. They definitely did that because they didn’t have enough of the rug.... yet we bought 12 by 12 rugs and got charged for that.
I’m fuming. Literally everything went wrong with this order, through ALL steps of the process.... and we went through all the trouble to first transport the wrong rugs, and then cut and measure the pads for them to still be too big because they sent us a rug that is smaller than what we ordered.
What would you do? Is my frustration justified? My hubby has been patient and calm with them up until this point. I think my frustration is rubbing off on him... but like... it really seems like this business does not give a f*ck. I am starting to feel like we “got played”. They tried to pull a fast one on us to see if we would notice the rugs were different and then the fact that the rug isn’t even the size we ordered and PAID for..... WHAT????
Also, on top of it all... there are some COVID concerns that the business seemed to try to cover up..... 🙄
Submitted August 01, 2020 at 11:56PM by jiulalajitsu https://ift.tt/318U8tY
