This happened a few days ago (this last Saturday, 12/8). We checked our bank and noticed our savings account was quite a bit lower than we would expect.
Sure enough, two days earlier, there was a counter withdrawal for $8500, that neither of us made (obviously). We were able to pull up a photo of the withdrawal slip. It was our savings account number, as well as a very poor attempt at duplicating my wife's signature. Neither of us recognized the handwriting.
They got her first name right, but basically wrote a completely different last name (cursive signature, but still clearly misspelled). I'm guessing they could have drawn a cartoon duck, and it wouldn't have mattered. 🙄
And to top it off, the withdrawal was made some 1500 miles away from us, in a region of the US we haven't been in years (Florida... go figure.)
Neither of us are missing our IDs, and neither of us can figure out how our savings account number (of all things) would be compromised. We don't use it anywhere, for anything.
Anyways, here's what we've done so far:
-Called the bank and reported a fraudulent transaction/withdrawal
-Filed a police report with our local PD
-Froze my wife's credit
-Visited our local Chase branch on Saturday 12/8, and spoke to a manager, who helped facilitate what we did earlier that day on the phone. He also froze the compromised account and transferred remaining savings to a new account.
As of today (12/13), we're still waiting on an affidavit in the mail from Chase. They tell us this needs to be signed before any investigation can take place. So, in the meantime, we're out $8500.
So I guess I'm here to ask if there's anything else we should be doing, and more importantly, if anyone has any idea as to how this happened in the first place.
I'm assuming someone has a fake ID of my wife...? We were concerned about identity theft at first, but there's been no other red flags aside from this individual withdrawal. No attempts to purchase anything, no credit cards opened, nothing. Just this single bank withdrawal. Obviously we'll continue to monitor her credit closely, just in case.
Also, I think we're going to switch to a credit union. I don't feel very confident in Chase after this incident.
Submitted December 13, 2018 at 02:01PM by throwaway2039420392 https://ift.tt/2zXot1P
