So at the beginning of the month I got a higher than average water bill ($250~)
I called the city, they came out and fixed the meter (it was flickering between .60 and other numbers, now says 0 unless someone’s using water obviously).
They said they were going to monitor our water usage for a week or so to see if any abnormal high spikes happened again. After a week I called and they confirmed the problem was on THEIR side and THEY fixed it.
Now comes this bill which I figured would be absurd but it was $700!! I immediately called them and they’re now saying I need to pay the $700 and they monitor my water for SIX MONTHS to quote “gauge an accurate usage to figure out the correct charge” and then I’ll get my money back in the form of a bill credit. I was shocked. I also have to fill out a form stating the city came out and repaired their meter/pipe and that it fixed the issue.
Does ANYONE have experience with inaccurate city bills and how to resolve it? I’m finding it hard to believe I need to pay $700 only to have it credited back SIX months later..
Also want to mention my family’s lives here at this address for 20 years, consistently had the same water usage up until two months ago when the first sudden higher bill happened.
Any advice is welcomed and appreciated.
Submitted November 18, 2021 at 09:22PM by Legitimate_Fig_3077 https://ift.tt/3nxBNmw
