So we had an issue a few months ago at our previous address where we would get more than one bill, one of which was for an address for Palm Beach Fl, where we've never lived (we live way north of there). We called comcast twice about it and explained that we've never lived in Palm Beach and that we absolutely should not have our name on any account there.
And as the title says, 2 weeks ago we got a call on a friday morning saying we were late for paying our bill and that the amount was 100 or so dollars. I told the guy we paid a couple days ago and it was not even remotely that expensive. He says that's not what he's seeing on his end. At this point I'm livid because clearly the two previous morons didn't fix the account issue and I'm being accused of being late on a bill, and I've never missed a payment on anything in my life. I tell him in no uncertain terms that I have never been to Palm Beach, never lived there, and abso-fucking-lutely should not have my name on an account there. He said something along the lines of ok sorry for the problem and that he'll mark it down or fix it or some such crap and the call ended.
So obviously Its safe to assume nobody at comcast customer support is competent enough to figure this shit out and that I need to somehow make absolutely certain that my name gets removed from this account.
Rather than talking to someone in customer support who will most likely not know what to do much like the others, is there another extension or line I can call?
Given the issues we've had twice where the person said they'd fix the issue and it clearly wasn't fixed, I'm assuming this guy didn't either and will call them to make sure.
I want to talk to somebody who can figure out why my name is on this account and know how to close it for good. I'm extremely worried that this shit could hurt my credit or that comcast might try to keep racking up late fees and fines on this unpaid account and send it to collections or something. I don't know how this crap works and its driving me crazy.
Submitted November 27, 2018 at 05:00PM by TheHatredburrito https://ift.tt/2DPn147
