The worst banking experience I have ever had. They took $2100 from my account, which caused my checking to go negative, causing overdraft fees. I was paying a car loan off in full. I submitted a payment of $2157.58 which they took out. Then they charged me a $2100. I had to sit on hold for 4 hours one day for them to even recognize they double charged me. A supervisor called me back the next day, and placed me on a 2 hour hold. Then said they would cut me a check for the $2100 a MONTH later. The extra $2100 they took out caused penalties, bad checks and embarrassment. These fees resulted in $150. BoA refused to pay them back. I keep my money in multiple checking accounts, that is why I didn't have enough to cover the extra charge. Worst customer service experience ever.
Submitted November 27, 2018 at 11:47AM by Socrahauer https://ift.tt/2BBcCHT
