I only found this out tonight (conveniently, after Florida Blue/BCBS closed for the week). I seriously don't know what to do with how much of a clusterfuck BCBS has made. Here's the story with a TLDR at the bottom.
Earlier in the year I had my plan terminated. My market place coverage had changed and BCBS cancelled my auto-pay. I've had the same account with BCBS for 4 years and this is the first time this has happened.
I called them on the August 24th. They told me I had an outstanding debt of +$1000. They couldn't give me an invoice for the amount or an itemized breakdown. After a 1.5 hour conference call between BCBS and the market place, both BCBS and the market place admitted it was an issue between them and was not my fault (but, I still had no insurance). BCBS tells me to call back next week as they try and reopen my account.
I call monday and was told that BCBS had done a "complete rebill" and that I only owed my normal amount. I make the payment for the remainder of August. I had the receptionist confirm multiple times that I did not owe the $1000+ that had popped up before and that my account was active again.
Fast forward to September 13th. I call and make my monthly payment over the phone as my online account was not functioning. I paid the normal amount and presumed my account was active (they accepted the payment, gave a confirmation number, etc). Was told again that I didn't owe the $1000+ and that I needed to create a new account (even though I had the same plan number as before... whatever).
Fast forward to around 30 minutes ago. I get a text from my pharmacy that I owe $75 instead of the normal $10. Log into my BCBS account and find that I actually had two bills for September: one for my normal amount and one for the +$1000 from before. AND I have a message from BCBS dated the 7th noting that they have terminated my account after giving "several reminders" and not receiving the monthly payment for, presumably, that month and that my account had been terminated as of mid June!.
I made a payment, which was accepted, to an account which has been terminated prior to that payment without giving me notice beforehand. I called the market place tonight and was basically just told to take it up with BCBS. I just don't even know what to do anymore. Do I contact the regulatory board in Florida? The news? As it stands now, I've had my account cancelled twice through, from their own words, no fault of my own. I now have $180 (normally ~$18) of prescriptions to pick up and no insurance.
TLDR: Had my account terminated TWICE this year, even after they admitted it was a fault on their end. The second time, they cancelled my account without giving notice. Not sure what to even do.
Submitted September 21, 2018 at 09:22PM by IcyShape3 https://ift.tt/2DjKI68
