My husband and I have incredibly complicated taxes (we each own our own business) and our accountant is, as far as I can tell, a great accountant as far as tax knowledge and filing goes. The problem is communication. I almost never speak with him directly, and all of our communication goes through someone who works in his office. My most recent exchange with this office manager went like this: 1) I asked for something, not knowing there would be a charge because the office manager never mentioned it; 2) After they completed the work, I got a credit card authorization from the office manager, who said they were charging us a fairly large amount; 3) I asked for an invoice; 4) She sent an invoice for hundreds more than the figure she named when she sent the authorization; 5) I asked about the discrepancy; 6) The office manager said there was a mistake with the invoice and sent an invoice for even MORE money than the original, mentioning nothing about the initial lower fee she named. This type of thing is fairly standard. I'm sure this isn't shadiness on the part of the accountant--it's just carelessness and poor communication on the part of the office staff. Our accountant is so in-demand that he doesn't take new clients, and my sense is that we're a low priority for him. I can't decide whether we should just suck up all the poor communication--which is mostly just annoying--and be grateful to have a knowledgeable accountant, or if we can do better. How hard is it to find a great accountant? This one is better than my last one, who did my taxes wrong.
Submitted November 29, 2021 at 10:28PM by BrooklynFilmmaker https://ift.tt/3lkeZW8
