We got solar on our house a couple years ago and it's been spotty - it has gone out every 3-5 months and needs to be reset. We often don't notice it right away though so have gone weeks where we're paying the solar loan off as well as for regular power.
The company who installed it has been extremely slow to fix it. They did finally get it replaced (after several rounds of just resetting it), but the new one didn't work at all. So now it's been at least two months.
I called just now and the guy said they are short staffed and have a lot of customers with this problem (them blamed the lack of staff on the unemployment payments - which was annoying but I won't get into here).
Is there anything I can do? Since they installed it they're doing the work for free, so that's nice but I'm losing hundreds while waiting for them.
I've tried asking for them to somehow reimburse me for the expense but that hasn't gotten anywhere. At this point I'm not a paying customer to them anymore, so they don't seem to have a huge incentive to make me happy.
Submitted September 07, 2021 at 12:05PM by Sspifffyman https://ift.tt/3h6y7EH
