We all know about how bad gym memberships are to cancel. I need some advice for what I should prepare as my next steps.
For context, I took all the right steps to notify the gym and don't have an account balance that I owe since I was paying month to month. I originally signed a 12 month promotional contract but there was a clause that said we could cancel if you moved and there was not a gym of the same brand less than 50 miles away. Well we moved and I invoked my ability to cancel since we are 2 hours and more than 100 miles from the closest gym.
On May 28, 2021 I sent a cancellation notice in writing via certified mail to both the gym's general manager, and payment processing company that handles all billing. The contract only required a notice to the billing company but I wanted to cover my bases and notify the GM. The contract said I needed to give a 30 day notice and I asked for my membership to be valid through June 2021. On June 1 I get the following sent as an email to me from the billing company:
Thank you for contacting our Customer Care Department. This e-mail confirms that your request was received. Our average response time is three to five business days. Response times may vary slightly due to weekends, holidays or higher volume. The effective date of your email for any changes to your account is today and will not change due to a delay in processing your request. You will receive a confirmation e-mail from one of our Customer Care representatives when your request has been processed.
I immediately sent over a copy of my lease (which was never originally stated to be required) before the close of business and since the email said the day of my request would remain the same, I thought this was sufficient.
Fast forward to this week of July. I never saw any other notice from them via either mail or email but a charge for July's membership appeared on my credit card. I waited until it showed as settled in the Chase app and then clicked through their form to report it. I thought I would have an opportunity to upload my letter and proof of certified mail and copies of the email to make my case but I didn't have that option and Chase said they'd look into it.
Did I mess up by reporting it through Chase? Does anyone have experience trying to cancel memberships correctly? What else should I expect? I appreciate the simplicity of Chase's form and hope that as a CSR customer they'd take my side but I haven't had to go through this before. Any feedback someone can give would be great!
Submitted July 08, 2021 at 06:55AM by jaxosaurus_rex https://ift.tt/3hpYvtX
