I purchased a dishwasher ($298) from a big box home improvement store. The purchase came with free delivery. I paid for installation ($139), parts ($31.97) and haul away ($25.00).
They scheduled the delivery and install for June 9th. I took a day off of work to let the installers in. The delivery guys came in, checked out the kitchen and then went to get tools to remove the existing dishwasher. When they came back in, they said they had removed the dishwasher from the packaging and it was damaged. They then left saying that the company would call us with the new delivery date.
We called the store a couple of times and kept getting the runaround. Finally on the 15th of June they told us it had accidentally been cancelled, and they would need to refund our purchase and submit a new order. We asked not to get a refund because that would tie up double the purchase. They called back the next day and said "We refunded your money like you asked! You can now reorder online and set it up." The sale was over so we said it would be more expensive to reorder online, they told us to come to the store and they could take care of us. When we did go to the store they apologized and said they would give us a discount of $140 for showing up with the damaged dishwasher and then accidentally cancelling the install because now we would be scheduled for July 2nd, almost a month late.
July 2nd comes around and i take a second day off work. The installers show up and say that because we have an "elevated floor" they could not install the dishwasher, even though there was enough clearance for the dishwasher. They left the dishwasher in my garage telling me that I would get refunded for the installation. I schedule a plumber that has done work for me before to come out and do the install, and then i go to the store that day to discuss the refund. They tell me that they don't have the 'code' inserted into the system so can't give me a refund. I go to the store today (July 5th) and ask again about the refund. This time they say they can't refund me for the installation cost because on the new order they did not put the installation down as a separate line item. They are saying the only thing they can do is try to get the install company to come out again. I am not happy about them coming out a third time, I just want my $139 + $25 back so I can pay the plumber to install it. Do I have any recourse here? I am supposed to go back again tomorrow to talk to a second manager but if I don't get my money what should I do? Can I dispute the charge on my debit card?
I've made up my mind. I am going to meet with the manager tomorrow and if I don't get my refund I am going to dispute the transaction and have dishwasher delivered from another retailer that my plumber will install. If I lose the dispute I will just return the dishwasher.
Submitted July 05, 2020 at 06:19PM by jaymz https://ift.tt/2VLlQLd
