06/13/2019 I looked at my mobile banking app from BofA and there was a "return item charge back" for the amount of $2455.09 and a fee of $12 made on 06/10/2019. I called customer support right away and the representative told me that it was a fake check that was cashed at a branch in Los Angeles, whom ever did this also had my PIN. Got transferred to the fraud claim department and replace my current card and froze my account. About a week goes by and I call to get an update. They briefly told me that it is still being worked on and it can take 60 business days. I understand these things take time. Okay time to set my calendar to 09/09/2019.
06/14/2019 a letter comes in the mail to notify me of this returned item charge back. There is a picture of the check at the bottom and I noticed that my name was not even spelled correctly. So it's safe to say they didn't even check ID before handing money over.
06/27/2019 made a complaint to BBB in hopes to speed up the process. Got a couple calls from BofA but was not able to converse about it, I tell them to give it to me in writing. At this point about 80 days have passed and no word from them.
08/16/2019 made a complaint to CFPB explaining this situation. Again to speed it up.
08/28/2019 got an email from CFPB that the company is still working on it.
08/29/2019 got a response from BofA and they are NOT honoring this claim because the signature matches with their samples. This troubles me because from the time I opened this account (~2015) I have never cashed a check or written personal checks. I don't withdraw that much cash. Ever.
I know this is somewhat of a cop out to just keep complaining on the internet. But I cant really make calls at work and when it's time to clock out I can no longer speak to a human on the phone.
What's your advice? What more can I do? Tia
Submitted August 29, 2019 at 07:46PM by re-assemblyrequired https://ift.tt/30NjYlO
