Original post: https://www.reddit.com/r/personalfinance/comments/bbow0c/chase_bank_denied_claim_for_8000_in_fraudulent/
04/12/2019 Updates:
I didn't reply every comments but I really want to thank everyone who provided advice/shared your experience. It's definitely very stressful when such thing happens, but I found so much help and support here.
On April 11th, I found that in my Chase online portal, there is 'Device History' where I can clearly see what device logged in at what time. There are 4 devices listed, one iPhone and 3 Windows System computer. Based on the last accessed time I can tell that one is my home computer, one is my office computer, and my iPhone. The 4th Windows System computer, I do not recognize. When I expand the access history of the 4th computer, there were only 10 accesses all happened between February 19th and February 23rd. The last access was just before I noticed the fraud and reported to Chase. I also found that 8 of these 10 access times agree to the 8 fraudulent transactions. I immediately screenshot everything and saved it.
Today April 12th, I brought my evidence and my police report and went to a branch again. The banker helped me call the Claim Department and fax all the documents to them. They said I need to call them next Tuesday to confirm they receive it. Then they will review my evidence and decide whether they will re-investigate.
Submitted April 12, 2019 at 08:43PM by kaka19880208 http://bit.ly/2v1lIcT
