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According to my friend, in the middle of January he got a google security alert that someone attempted to login to his email. He ignored the email (a mistake).
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A couple days later, he got an automatic notification that someone tried to spend $700 with his card, and the notification asked my friend if he made this transaction or not. My friend answers no, and it is declined.
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My friend, freaked out by the notification, checks his bank, and sees a statement showing $1000 was withdrawn a couple days ago.
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My friend immediately calls Chase, telling them he did not make any of those transactions and that his cards need to be cancelled because his account is compromised. They ask for his address (we live in Texas) and then tell him the charges will be reversed.
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A few days later, my friend checks his account and sees that the charges were reversed only temporarily, and he ended up still having the charges.
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My friend checks his again which has since been filled with spam and there was a request the day before he got the original alert for a new card. Password is changed and additional security is added to the email. My friend also checked the locations where his email was signed into and there was one in Florida.
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My friend waits an additional 2 weeks believing that the issue is already resolved since he called the bank and let them know those transactions weren't him as well as requesting a card to his address which they asked him for.
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He never got a card, so he goes to a local branch and is told that the new card was sent to Florida to the thief.
Since then my friend has tried contacting Chase over the phone multiple times and they have been extremely reluctant to help, and have asked him for proof that he was in Texas on the day of the transactions. They also gave him a deadline of 2 weeks before they will close the case and refuse to help.
My question is this: what can my friend do now? I'm starting to help him out now, got a letter from his campus that he was at school that day, and I was planning on going with him to the local branch so we could set this straight.
Submitted February 22, 2019 at 02:15AM by -CatsWithTopHats- https://ift.tt/2Tc483B
