I switched my main Checking account from BofA last year, and haven't exactly had a stellar experience. In early September, I had 4 consecutive fraudulent charges on my account that came up to a total of over $2500. I considered this an open and shut case and immediately called Ally to dispute the charges. They opened a claim and the agent on the line agreed with me that this would be resolved in a matter of days, if not hours. September wrapped up and I called back in early October to check, and was told that an investigation is underway and it could be "up to 90 days" before it wraps up. I calmly reminded Ally that this was a significant amount of money missing from my family account leading up to the holidays. They asked me to be patient. The 90 day marker came in late December, and I called to check on the claim and was told that it is currently being wrapped up and that I should hear back by the following week. I didn't hear back last week, so I called today and was told "the 90 days has been extended, you should hear back by February".
Folks, what's going on here? I'm being given the runaround for a significant amount of money and don't know what to do. I'm not losing sleep over it because I am financially stable, but this is a significant amount of money that I don't want to be stolen from me. I repeatedly requested to be escalated or to talk to a manager or higher-up and was told that there's nothing they can do to speed up the process.
Submitted January 09, 2019 at 07:50AM by jonsmith853972 http://bit.ly/2CYROe5
