Edited to clear up some details:
My credit card's fraud department left me a message to call back because they want to verify some purchases. I called back the number on my card to ask if it was a legit call and they said yes and transferred me to the fraud dept. to verify me as account owner, they asked if they could send a text to a phone number I needed to provide. When I provided my number that's on my account, they said it wasn't accepted. When I asked why, they said it has to be a number associated with my social. I said, "just send a text to the number on my account". They said, "no we can only send a text to a number associated with your social. We need you to verify this number so we can send you the text". I told them I have no idea what phone number this is since I only use prepaid service. They said that a phone number had become associated with my social in the last few months and this usually means that it is somehow oh my credit report through an account that's been opened with that social. Since again, I only use prepaid service and I haven't opened any accounts recently, I said again that I have no idea what this phone number was.
I asked if it was the same area code as mine, and they said no. I asked if it was in the same state as me, and they said yes. I asked if they could give me any more information what this phone number is and they said it's "proprietary" and they cannot. I then asked if they could at least let me know what company they use to get this info and where it's coming from and they said no. I asked can you give me any more info to figure this out and they said the best advice they could give is to check my credit report.
I checked my credit report and the only phone number showing up is my phone number with no new mobile phone accounts. So, at this point I'm pretty worried and thinking either someone has opened a credit account in my name and used this number or opened a new mobile phone plan in my name.
I call back my credit card fraud department and they refuse to give me any more info or advice to figure this out; despite the fact that they are allowing this phone number to stay on my account and be used as a verification method but I don't know what it is! They are refusing to do anything else. Any advice on what I can do here to solve both the issue of figuring out what this number is and where it's coming from and how to remove it so it can't be used as a verification method on my account?
EDIT: this was really my credit card company, they verified me using other info like past purchases, and they offered this option of verifying my account with phone number associated with my social as the sixth verification option.
Submitted December 01, 2018 at 07:48PM by migimagi https://ift.tt/2DVNddw
