Last month our 18 year old water heater started leaking out of the bottom. I realized immediately that it would simply need replacing and called a few local plumbers for quotes.
One of the plumbers came by that day, inspected the heater in our garage and then spent 20 minutes explaining we would need a new water heater. On the work order it shows they were present for 30 minutes.
2 weeks later we got an invoice for $116.97 based on it being a minimum of 1 hour service call.
I would argue it wasn't a service call but a quote, since we knew the heater needed replacing. Included in the bill is a "shop supplies" for $7.75 which is apparently shoe covers, that were never needed or even used since it was in a garage. There was also a fuel surcharge of $6.60. Now, we live in a small city of 20,000 people and you can get across town in 3-4 miles, and 6.60 would get me 40 miles in my van. Last but not least they are charging 2% a month (24% annually?) and I don't feel that we entered into a credit agreement.
Should I fight it or just pay it and move on? Should I report to BBB? I can afford to pay it but out of principle and for the protection of others I am on the fence about what to do. I realize some of this is legal but much is financial.
Submitted October 09, 2018 at 09:16AM by globesdustbin https://ift.tt/2CxJLpM
