So I am switching from Wells Fargo to Chase. I opened a Chase checking and savings online on 9/13. A few days later, I made a mobile deposit. The following day, I could not log in to the website and it acted in the same manner as if I had forgotten a password.
I followed the "forgot password" link and received a message that I had to go into the local branch. I did this and found out that my accounts had been blocked. The branch manager was furious and took care of the problem over the phone with someone else within Chase. He apologized profusely. Cool guy.
Since all I had done up to this point, with this new account, was make a deposit I was quite surprised once I was able to log in again that my account was negative by almost $300. Very odd. Same cool manager from above was very upset about this and took care if it once again.
Fast forward six days and I now have received a letter from Chase that my account is blocked and set to close. It doesn't say why but does have a number to call. When I call, they show no record at all of such letter.
As mentioned earlier, the account was opened on 9/13 and it is now 9/21 and there is no sign of a debit card mailed to me. Not in their system and definitely not in my hands. So now they are sending one two day rush to me.
VERY strange first experience with Chase and I am wondering if I should continue with this bank.
Does anyone have a similar experience as this? Or can you make me feel better about choosing Chase?
Submitted September 21, 2018 at 03:16PM by Stronger_Raven https://ift.tt/2MRJ8rO
