We ordered a holiday home from the company dansummer around Christmas time. We are from Norway, and had planned a family holiday for 13 people including small kids. When we arrived at the holiday home it did not meet required standards. First of all we had payed for washing and new sheets, but the place was dirty and the sheets were not made. The worst part however, was the constant smell of mold, even after opening all the windows. We also saw living woodworms in some of the walls. Having multiple asthmatics and kids we could not stay there. After complaining to the company, they sent an inspector that agreed with us that this was not acceptable. He recommended us to get a refund. When we visited the company's office the manager refused to refund anything, and mocked us for being scared of bugs. They then told us they would send someone else to inspect it, and told us to go back to the house with the keys. We waited there for more than an hour, but no-one came. Their office was getting close to closing time, so we went back only to find out that they hadn't sent the inspectors yet. They wanted to repeat the process, but we didn't accept it. So they told us they would send some inspectors/cleaners. It was getting late, so we had to book into a hotel. The next day they had cleaned the place, but it still smelled of mold. We decided to not let this ruin our holiday so we booked another place for the week, but the company refused to refund anything. They did not even give us compensation for having to stay at a hotel when they cleaned during the night. Is there anything we could do to get fair treatment, or is it a lost cause?
Submitted July 08, 2018 at 06:21AM by iwarthegreat https://ift.tt/2m1kmuj
