I hope this is the right place to post this.
On 01/05/18 at 12:10 AM, my fiance sent me $460.00 via Facebook messenger. It showed immediately in my bank account, and I was able to use some of the money for groceries.
The next day, I received an email from my bank (Wells Fargo) saying my account balance was at $0. I checked my bank account, and the $460 he sent me that had been there the day before, was now gone. There is no record of it, and it doesn't show in my bank account at all.
I called Wells Fargo customer service regarding this. I was told that there is no trace of it in my account (which I knew), so I asked them to dig into it more. They then came back and told me that other clients were having the same issue, and to give it until Monday the 8th before filing a claim.
I waited till Monday and sent Wells Fargo a message through my account. My email was immediately answered by a representative, who pretty much told me it was my fault for depositing money through an ATM on a Friday. I let her know that I hadn't deposited any money, it had been sent to me. I did not receive a response back from this message.
Today I went in and met with a banker. I brought my mom, as she can also see my account and has a Wells Fargo account. I told the banker everything that has happened, and that I haven't received my money back yet. I brought in my fiance's bank statement that shows the $460 had been taken out of his account, and I also printed off the payment tracking number I received from Facebook messenger when my fiance sent me the money. The banker called online customer service, who told her that they cannot locate the money and there isn't really anything they can do about it. The banker said to have my fiance file a claim with Facebook so he can get the money back and then send it to me. They also suggested that I had originally been scammed, or that he had been forced by a third party to send me this money. They are under the impression that Facebook took my money back, and that they are holding it. Wells Fargo does not believe that they may have lost this money.
My fiance called his bank, who said that they cannot do anything about this since it has been processed. He opened a ticket with Facebook, but hasn't heard anything back. My mom suggested he file a fraudulant charge with Mastercard (the card he uses), to get the money back.
I am unsure what other avenues I can use in this situation. I really need this money back, and so far everyone I have spoken to has made me feel stupid or like it was my fault. I am even more concerned, as I had had money taken from me by Wells Fargo years ago, that I didn't receive back until they had that lawsuit brought against them a year or two ago.
Tl;dr: Wells Fargo lost my money and I don't know other options to get it back.
Submitted January 09, 2018 at 08:38PM by kaleidoscopeeyes907 http://ift.tt/2CKjGQO
