Not sure if this is the correct place but it's the best one I know. Filed a pet insurance claim for our dogs surgery. Been waiting 4 months and counting for the payout.

So our dog had surgery on his back leg and the cost came in around £4000 and insurance agreed to pay out £5000 to cover additional costs other than initial surgery. Over 4 months we have waited and each time we chase up they say that the cheque has been mail but they'll cancel it and send another. This has happened 3 times so far. Is this fairly common if they don't want to pay?

Edit: this is for the UK

Submitted April 24, 2017 at 03:39AM by Warriorcatv2 http://ift.tt/2prUX0D