So our Mortgage (my mom and dads who are now separated and still dealing with the court to have the loan changed to my moms name) has been sold and moved around a lot to other companies, for the most part they are good but our current company Apex Bank has to be the worst experience I've ever had. Basically Apex Bank has removed there online guest pay option, forcing us to use the app. Ok cool we try and it says we don't have anything with them and our account doesn't exist, after calling endlessly they answered and they tried to fix the online banking so we could pay and told us to wait a day for it to go through and we would be able to pay. Now the app blocks our login and needs an admin to unblock it unfortunately this was 1 week and a half ago with no answer from them and we are now overdue by 4 days on the loan
How do you fight this? My family is Hispanic and got the loan before itin numbers weren't really loan candidates and not only that I don't believe we can refinance while the property is being decided on in court. Any sort of advice would be appreciated im only 20 trying to figure out what mess my parents got dragged into.
Submitted July 10, 2022 at 03:26AM by Butch43 https://ift.tt/53NnhM7
