So a few months ago my mortgage company updated their web site. We had automated payments through our bank. We got a letter saying we missed one so I looked it up, and sure enough, our payment had been "returned" with no explanation two weeks later. Our bank knows nothing, says they haven't seen these requests for payment. Called, no explanation was offered. Ultimately they said to try again. That time it worked.
A month later, it happens again. This time, nothing works - another account, nothing. The payments keep getting "accepted", and then "returned" after 10 days. Hours on the phone resolve nothing. We mail a check. But at that point, because our payment has been "returned" multiple times, we're told they "no longer accept checks", and we can't keep trying online payments. Or credit cards. They suggest we mail a certified check, so we do. That was over a week ago and apparently nobody has seen it. They continue to send threatening letters, and we're well up over a month now.
I submitted a complaint through the CFPB. It's just online, and it seems to come down to "maybe in a month or two we'll do something. Maybe."
Reddit, this is the most insane shit I've ever seen. Seriously - I can make this payment twenty times over from my checking account but they just won't take the money. What the hell can I do?
Submitted May 13, 2021 at 08:58PM by obsidianop https://ift.tt/3tKJ02A
