On March 11th, someone called delta and bought a flight ticket for March 25th, one way from a city I used to live in to Salt Lake City for $800.
They used my credit card, my name, and my address but created a new account with Delta that had a different birthday. Later that day, they changed the ticket to a one way to Sacramento and flew there, getting a voucher for the difference. According to Delta, there was no name change, so they flew as me, got through TSA security as me (albeit with a different birthday)... scary stuff that someone can board a plane so easily with a fake real identity.
I tackled this by calling my credit card company and reporting the charge as fraud. It was a little more difficult because they said, “Sir, this rocket is in your name and two weeks out... are you sure you didn’t buy it?”. Thankfully, I have great credit and a good card so they reversed this charge after verification that I indeed did not buy this. I asked them to provide the ticket number associated with the purchase and with that information, I called Delta, trying to get to the bottom of this.
That was when I found out that the ticket was not only purchased but also flown on with no name change. The Delta customer service rep was in way over his head, but reported it internally to their fraud department and put a warning on my account to verify any phone purchases by asking for my birthday. Now, this won’t solve the problem of someone making a new account (which is what happened here), but have them the confidence to end the call. Once again, I think they just didn’t know what to do.
Has anyone seen this type of scam before?
In terms of fraud prevention, what would you do? I monitor my credit score, any new accounts associated with my SSN, and all transactions on my CC. Is that enough or is there something above and beyond?
I canceled the CC that was used for the flight, btw.
Submitted March 16, 2019 at 11:59PM by Rosenswag https://ift.tt/2W3AoUf
