My internet provider is Charter. Unfortunately it's a monopoly in the area and the only internet provider in the area that works part of the time. Well my internet's been out for four days. The first day I called and asked how to fix it a robot voice told me that there is a service outage in the area. Ditto the second and third day. Today I was a little more annoyed. I need internet for work and I've had to go to a local coffee shop to do work. So I called and they said there's a service outage in my area. I called billing. The first time when I asked if I could have my money back for the three days they hung up on me. The second time I called asked the same thing and they left me on hold for two hours.
Is there anything I can do to get my money back?
edit: Because this blew up let me say. This wouldn't be as big of a problem for me if they'd just fix my internet. I feel like four days without getting my internet fixed or even getting a human explanation is a little crazy. I did get a response back from twitter now I'm just waiting for someone to call me and hopefully come out and fix my internet. Thank you everyone for all your replies.
Submitted October 03, 2018 at 11:31AM by emily_9_8 https://ift.tt/2OwhwgG
