I have been dealing with a nightmare from Wells Fargo for over a week. I woke up to notice all my Wells Fargo credit information had been changed and fraudulent charges appeared. I immediately called to report fraud and Wells "said" the card was closed and a new one was issued. The next day there were more fraudulent charges on the new card that I hadn't received and didn't even have access to. I learned of this from a phone call from Wells. The card wasn't listed on my online access, nor did I have any number for it. I immediately called again. Apparently both accounts were open. I was required by Wells Fargo to go to a bank to get verified so I could close the account. After 30 minutes of playing phone tag and dealing with a bunch of nonsense, one card was closed and the other was said to be non existent. The next morning I wake to have an email from Wells Fargo stating the new card (the non existent one) was in the mail. I again called and was told I needed to go to a bank to be verified again. I did and after 2 hours, they refused to close the account. They credited back the first charges on the original card, but have refused to credit these last 3 charges on the reissued card. They also refuse to close the account. All of these charges from the old card and to the new card were made in Riverside, CA - clear across the country from me. Now, Wells Fargo has put forth my claim to the "non-fraud" dispute area. These are fraudulent charges. Not only do they refuse to accept verification from the bank, they refuse to close the account, and refuse to take away these fraudulent charges. I have filed complaints with the BBB, AG, and the Federal Trade Commission. Today I am mailing a certified letter as well. My account is paid off, minus the fraudulent charges, but I just don't know what to do. I appreciate your help.
Submitted August 06, 2018 at 07:50AM by CreditCardNightmares https://ift.tt/2LSUYpT
