I cancelled my Spectrum service because I was moving out of state, and they sent me a box with a pre-paid label to ship my router back. I dutifully did so the same day my service was cancelled, and then was quite surprised to receive a call two weeks later from a representative asking where my router was. I kept calling every week since then, but it never turned up. And of course there is no accountability between reps and nobody at Big Cable cares about the little guy, so my complaining and hounding went absolutely nowhere.
Then I ran across this thread on this forum, which I really wish I had known about before I shipped my router back to Spectrum:
A rep told me that they send to collections after 6 weeks, and I have an 800+ credit score that I didn't want dinged over a missing router, so I reluctantly and resentfully paid the $78 charge this morning. I also filed a complaint with the FCC in the hopes that maybe others will eventually complain about this practice as well and something will be done (not high hopes in the current US climate, but you never know). I am lucky enough to have Wave G in my new location, but will certainly do my best to avoid being a Spectrum customer ever again in the future - they lost a customer for life over $78.
Anyway, not looking for any advice, just wanted to try to save someone else some future pain. If I had to do it all over again, I would have taken the router into a Spectrum office and demanded a receipt, the person's name receiving it, etc.
Submitted May 25, 2018 at 05:16PM by RedBarchetta1 https://ift.tt/2krPBhn
