On mobile. I apologize for any format issues.
I am currently on vacation, visiting my grandparents. The day I arrived, she informed me she just got her computer fixed, and it cost her $1,500 the day before. It seemed excessive. For that amount why not just get a new computer?
Yesterday, I came back from sight seeing to hear her being told "go get your credit card now!" From a man in a foreign voice. She had him on speaker, and it seemed like he was getting belligerent. I took the phone, and asked the man a few questions. He seemed very irritated I stopped him. He said his name was Victor and he was from Microsoft. When I asked him for his employee number, he said "if you don't believe me, call this number back. I'll still answer. I am Microsoft. Help her type in her credit card, I don't want errors. This will only cost two payments of $988."
HUGE. RED. FLAGS.
I cussed him out and hung up. My grandma flew I to defensive mode. I talked her down and explained I can fix it for free, NO old lady's computer costs $3500 to fix.
These are the steps I have taken. I need to know what else i should do to protect her, because I leave for home tomorrow and I'm scared she will fall for it again.
- Complete system restore of her computer. She had nothing worthy of backing up.
- Called the bank to declare the charges as fraudulent.
- Installed antivirus.
- Installed remote desktop access so I can fix this thing from home.
- Filed a police report.
I am going to call their bank and get them new credit cards right now, as she admitted to the police she DID give out the numbers via phone the day before I got here. Please help me protect my grandma. I am scared to leave her tomorrow.
Ask questions if you need details. I'll be more than happy to answer. She's on a fixed income and cannot afford giving away $1,000 a week.
Thank you for reading.
Submitted May 22, 2018 at 08:08AM by ReStitchSmitch https://ift.tt/2KHJOzm
