I recently started work at a branch of a major car rental company. Over the past 3 months, I've noticed that customers really do not know anything about the price of car. For instance, booking over the phone or in person will always get you a higher price than booking online, but people walk in or call all day. Also, as often as not, the rewards program members are quoted higher rates than the regular retail rates; but since they assume they're getting a deal for their loyalty, they never compare the rates. The company gets away with murder doing this. There's a lot of other little quirks, but they're too small and too tedious to write them all out here.
What kind of small things are customers unaware of or are doing wrong at your place of business?
August 10, 2017 at 07:04PM
