I rented a car back in April. Pickup in city A, drop in city B. Uneventful rental, no problems. Enterprise location in city B was super busy on drop-off… they did not do a walk-around with me, just took the keys at the counter and told me to have a good day.
I got a voicemail today, over a month later, from Enterprise claims. Called them back shortly thereafter. Talked to claims rep - seemingly sympathetic, but all business - who said:
- The branch has been trying to call me unsuccessfully to talk about damage to the vehicle. I have received/missed 0 calls.
- The branch allegedly had a strange phone number on record for me… something starting with two zeros. Very strange, since my rental confirmation has the correct phone number, and also, what phone number starts with "00"?.
- The branch claims I damaged the vehicle. In two separate spots, actually. On opposite corners of the car. Front driver-side bumper, rear quarter passenger side. Not true, although I guess I can't prove that, since we didn't do the walk-around when I dropped the car off.
- I'm on the hook for ~$500.
I disputed the claim, obviously. If I caused the damage, I would do the right thing and pay.
Enterprise claims guy said he made the appropriate notes, and will pass this along the info to the next level - risk or adjusters or something? - and they'd be in touch in a couple weeks.
Should I just wait for them to hopefully do the right thing and drop the claim, or contact my insurance right away? Would it be my personal auto insurance or the CC which I used to pay for the rental (which includes car rental insurance)? I declined Enterprise's coverage.
Tl;dr: Enterprise claims I caused damage I didn't cause. There was no walk-around on drop-off, the call came out of the blue over a month later. Should I wait and let the situation resolve, or start pushing back now?
Submitted May 30, 2017 at 06:21PM by rellimnad http://ift.tt/2rlr9CK
