LivePerson ($LPSN) enhances customer support by providing immediate responses through AI chatbots and enabling smooth transitions to human agents for more complex issues.
I’m bullish because they have a new CEO, John Sabino who is highly qualified and is focused on turning the company around. John used to serve as Chief Customer Officer at VMware, VMware was a $13.61B yearly revenue company that was acquired by Broadcom in November of 2023. LivePerson has also appointed Sandy Hogan as Chief Revenue Officer to accelerate growth, go-to-market strategy, and customer success.
Over the years LivePerson has formed many partnerships in the banking, insurance, telecom and travel sector with some of the top companies including Chipotle, HSBC, Virgin Media. On August 15, 2024, Brian Niccol who was the former CEO at Chipotle joined Starbucks, Niccol will become CEO and chairman of Starbucks on September 9, 2024. With that news I think there’s a possibility he could engage LivePerson because Chipotle partnered with LivePerson when he was CEO.
LivePerson has recently posted many job openings and have hired new people from around the world in locations including Bulgaria, India, USA, Germany, Canada, Australia, UK and Poland. For me this is a bullish sign and indicates more partnerships are coming in the near future and/or something big is coming. The company is very active on LinkedIn, they have a large following and provide business updates regularly.
I think this could be a great opportunity, but it all depends on how management will execute.
Submitted August 26, 2024 at 12:00AM by zrosiez https://ift.tt/b49qBVs
