Fiance had her Credit Karma Money saving and spending accounts compromised almost 48 hours ago and they refuse to help us in any way.
Repeatedly transferred over and over again, each time to a "specialized team." Constantly being given inconsistent information. "The fraud team doesn't get here for another 6 hours." "The fraud team isn't available until tomorrow." etc. We get told the fraud team will reach out to us by email. It's been almost two full days and still haven't gotten any email. Managed to get into her account using face ID, cancel the transfer they initiated and corrected all the login info they changed. Tried calling again, got put on hold for over an hour to finally talk to someone on this supposed fraud team. Get told there's absolutely nothing they can do. We demand the account to be locked and that we need to speak to a supervisor or manager. Get told there isn't one. There isn't any one else to talk to. That the person we're talking to is the only one available on the phones at all.
We straight up ask them what is it that they can do, if not locking or closing our account. What is the purpose of the fraud team? They try to deflect it and repeat the same generic statement they've been giving us. We finally get fed up and say "so you're telling us that you don't help people in any way. That you're simply here just to tell people they're screwed?" Honest to god, they say yes.
We are at a complete loss.
We've submitted several complaints to the BBB at this point as it seems getting an outside party involved is the only way to get our account locked or closed. Hopefully we can get some help from them. We don't know what else to do. If you were thinking of opening an account with Credit Karma, turn and run as fast as you can.
Edit: The only reason we opened these accounts was for storing extra money as they offer over 5% apy. We will be sticking to our main bank from now on.
Submitted March 21, 2024 at 10:31PM by notlazyjustsleepy https://ift.tt/U2sTfak
