Without getting too into the weeds, Hertz incorrectly charged us $2,675 at the end of a car rental. Not realizing what it was at the time, we said it was a fraudulent charge.
This was in July. We’ve been in communication with Chase and Hertz the whole time, getting the run around to different depts including fraud. This past week we spoke to someone who said that the 60 day period has expired and they can’t do anything about it anymore.
Are we really SOL? We did what we were suppose to do, but now are we stuck with a $2000+ bill right before the holidays because Chase and Hertz couldn’t get their act together? Or is there someone else we can talk to about this?
EDIT: Thanks for the help so far! Sounds like I boofed up by claiming that last charge was fraudulent, and I should be talking to Hertz once Chase decides it was valid.
For a little more background—we picked up a rental in Chattanooga to drive to North Carolina for a wedding. We were then going to return it in ATL where we would then fly home. On the way to the wedding, we got a flat. Hertz told they would send a tow truck to take it to Knoxville where we could get a new car. Because that would have taken upwards of 8 hours of a short trip, we decided to just return the car then and catch a with a friend to ATL. Hertz said that was fine and they would cut our agreement one day short.
Once we got back home, however, we kept getting charged late fees because Hertz in ATL never got the car back. Clearly Knoxville Hertz didn’t tell ATL Hertz they had the car (or something to that effect). I even got a call from an Atlanta PD detective about the missing car.
After a few weeks of back and forth with Hertz, it seemed that the issue was resolved. Another couple of weeks go by and I get a notification the $2,675 charge. Chase asked me if this was fraudulent and I said yes. Big mistake, because apparently it was another incorrect late fee from Hertz, meaning it was technically valid from Chase’s point of view. By saying it was fraudulent though, I forced Chase to put a stop-pay on that, meaning Hertz could no longer just refund the payment and has to wait for Chase to confirm it’s valid or not. So basically, from what I understand, that $2,675 is in purgatory while it waits for a decision about who should refund.
Submitted November 24, 2021 at 09:20AM by poopdaddy2 https://ift.tt/3l5xq0z
