I had a mortgage with BBVA, which transferred over to PNC earlier last month. When my mortgage transferred over, they created an unauthorized virtual wallet account and set up an automatic monthly withdrawal from this virtual wallet account to pay the mortgage. You cannot see or manage this automated payment on the online website.
So I pay my mortgage via an automated payment from Wells Fargo via PNC's online website. That worked just fine. Four days later, PNC deducts $8400 from the virtual wallet they created and tell me to deposit money within 24 hours or get charged overwithdrawal fees. In an account I didn't create. Amazing.
I called customer service. What did they say? "I'm sorry but we can't stop this payment. It will go into overwithdrawal and you will be charged the overwithdrawal fee. You can call us later to review it once you are charged." Even better - "I will have to put in a request from another department to cancel the future automated payments from your virtual wallet. I see that the payment was deducted from an autopay from the virtual wallet, but I cannot manage this autopay setting. It will take a few days."
Submitted November 02, 2021 at 12:17PM by boogi3woogie https://ift.tt/3BI2mJI
