For more context, my parents were blindsided in a typical but very elaborate gift card scam that made them believe top-ranking government officials were asking for money to bring a case against a terrorist using my parents' identity. My parents paid them through withdrawing money from their bank and purchasing gift cards.
They are sure all that money is gone but are also worried because the scammers were recording them for 9 hours a day on the phone and also got all of the personal data (SSN, Driver's License no., etc.)
The people on the phone still think my parents believe in the scam at this point and said they may call back on Monday or later in the week to give updates on the case (probably to try and get more money). Is there anything they can do at this point to try and get information on the scammers or trace the line? The scammers are using a fake number and fake caller ID, but is there any way to see their true number?
Note: They have already filed a report with the local police department but haven't received a lot of help otherwise there.
EDIT: Lots of comments wondering about how they were able to get scammed. There were a lot of red flags but even the PD said they hadn't seen anything this elaborate. They had an entire team of officials claiming to be people who were verifiable via the internet and my mom said she wouldn't talk to them until she got some kind of confirmation of who they were and they immediately received a call from the local police department telling them to cooperate. They were very blindsided by not realizing how caller Names and ID's could be spoofed this well. They also tried to never really use the word "gift card" they kept trying to say it was some kind of way to transfer money to the government.
Submitted October 03, 2021 at 11:22AM by _hey_listen https://ift.tt/3D2CRUo
