Hello reddit, this might be a bit long. Teal deer at the bottom for the lazy.
I originally booked a flight to the UK last year to attend a wedding through Chase Travel Rewards as I had enough points for a free flight. Obviously, The Plague forced me to cancel the flight and the wedding was postponed. I receive a credit for the flight. ($700 or thereabouts)
Wedding was back on for this year, so one evening (7pm) in late August after work, I call in to Chase Travel to rebook the flight using the original itinerary number and my $700 credit. After 2 hours of being on hold and the rep checking up on me every 3 minutes to tell me she is still working on the problem, please be patient, success! I am rebooked for the dates I want (6 October to 13 October). 24 hours later, I receive an email from that rep telling me the flights are booked and I should receive an email from them with the flight details.
A week later I call back because I don’t have any itinerary information. The different rep gives me the booking number for the Virgin Atlantic flight and assures me again that my flight is confirmed and I am good to go.
I still don’t receive any itinerary information other than this random booking number and that email, but, 2 reps have assured me I am good to go, so I must be good to go, right? I make arrangements with boyfriend to book the nonrefundable coaching to get me back from Heathrow to his place and also book the room at the lodge where we’ll stay after the wedding. I also pay for travel insurance.
6 October, I rock up to the Virgin Atlantic check in counter at the airport. The rep beeps my passport and tells me “Well, sorry, you don’t actually have a flight.”
I call Chase Travel, pretty thoroughly pissed and upset about the vanished flight, nonrefundable coaching, and the nonrefundable lodge booking, only to be told “Well, sorry about that, but if you check with VA they might be able to get you on? You will have to pay out of pocket but we will refund you. We will have to investigate and we may call you within 24 hours.” VA toss me off to British Airways who miraculously have an hour later flight. I book and pay for the going to and the return flight, which costs me $2000. Phew, saved!
7 October I get an email saying my entire flight through VA was cancelled. Curious. I did not cancel anything. I decide to enjoy the wedding, and then call back.
Friday, 15 October, home sick and needing to take another covid test before work allows me back, I call Chase back to ask about my refund and say that they are supposed to refund me the entire amount, the $7000 credit and the $2000 booked flight. I’m told that 1. The original rep who booked the flight fucked up by saying that I had a booked flight when I didn’t, and 2. 6 October I called and said I wanted to cancel.
“No I did not. I did not cancel anything and your own recordings will prove that”.
“Not to worry Ms. Perfect, we’ll still conduct an investigation and you will hear from us in 72 hours.”
It’s Tuesday morning. I haven’t heard from Chase and I’m getting angry at being jerked around. They have recordings that prove their rep fucked up. They have copies of the emails they sent me saying that my flight is correct and that the flight was cancelled. I have copies of the Discord conversations between myself, Boyfriend, Bride and Groom when I went to Virgin Atlantic and told I was not flying with them. The fuck is the holdup?
What is my next step from here? Do I sic the USDOT and the CFPB on them? Do I also go nuclear and cancel both my Chase cards? That’s not an option I’m willing to take but I am being forced to do so, I will.
TL;dr: Covid forced flight rescheduling. Flight rescheduled with Chase, told and emailed by 2 different reps flight was a-ok to go only it was not. Forced to pay $2000 out of pocket to fly to avoid ruined vacation. Original flight cancelled without consent. Want back $2700 of both cancelled flight and emergency booked flight. Being jerked around by Chase with bullshit “investigations”. What is next step?
Submitted October 19, 2021 at 06:11AM by smackperfect https://ift.tt/3lV6gdD
