In June I brought a rather expensive drone for myself. It was just a little over $1000. When I received it, I noticed that it was missing one of the cables that was required to use the drone. I immediately requested a replacement on Amazon and returned the one with the missing cable. I returned it to a UPS store as advised on the Amazon return instructions. A few days later I received notice that the return was received and never heard anything of the issue again.
Fast forward two and a half months later and I receive an e-mail from Amazon that states that I returned the incorrect item and that I'll be charged if I don't return the right item. I know for a fact that I returned the right item, so I e-mailed back simply stating that I returned the correct item and asked them to provide proof that I returned the incorrect item.
I received another canned response back simply stating that I returned an incorrect item. I replied to the canned response with the same response, only this time I also cc'ed jeff@amazon.com which from my understanding forwards to some special inbox that gets more attention. I also called amazon customer support to get more information. Support told me that they could not give me more information and that all they could tell me is that they received the wrong item. They did take a report though where I explained again that I returned the item and the customer service rep stated that I wouldn't receive any more emails on the subject and that I wouldn't be charged.
Later that day I receive another email from amazon, this time I reply to my jeff@ email, essentially stating the same thing that Amazon has been stating. I then asked them again to provide proof that I returned the wrong item and furthermore I demanded that they return the incorrect item back to me if they cannot provide proof for whatever reason. Again they responded similarly to their previous e-mails, stating that I returned the wrong item and that they were going to charge me for it. They said they could not provide proof and could not send the incorrect item back to me.
I'm really at a loss for what to do here. I don't have the return shipping receipt anymore since it was so long ago and I received confirmation that they received the item. When I returned the item, amazon allows you to return the item in it's regular product box without a cardboard shipping box to a UPS store. I suspect that between the UPS store and the Amazon warehouse that someone stole or replaced the drone. However since Amazon won't give me ANY information, I have no way to confirm that.
It seems that every response I get back from Amazon on any of my requests for information is met with a "fuck you, pay me." from amazon. I assume they're going to charge my card for the $1000 soon. It's an Amazon Store credit card by Synchrony bank, so I have no clue how a credit dispute would work out in this case. If they charge me, would it even be worth brining a company like Amazon to small claims court? It feels like a VERY uphill battle in a case of he said, she said.
Submitted September 12, 2021 at 08:26AM by DeMiNe00 https://ift.tt/2X9Sw5n
