I have been going to a hair salon everyone 6-8 weeks. In my most recent appointment, I did not reschedule because I was moving to a different state. I have never canceled, no-showed, and only once did I move an appointment but I did well beyond the scheduled date.
Today, I received a text, an email, and a call from the front desk staff asking about my appointment. I became worried, as all these reminders were sent about 20 minutes after the stated arrival time. I told her I don't remember making the appointment and I wouldn't have scheduled it for today because I knew I wouldn't be in town anymore. I specifically remember thinking I needed to tell my hairdresser I was moving and not returning, but moving got hectic, and I never said anything.
The front desk staff, while rude, asked me if I made the appointment online-- I again stated no. I stated I never received any confirmation or reminders until today, after the appointment time. She responded that they texted me yesterday and tried to call me yesterday, but my voicemail box wasn't set up. She then told me they would be charging me 50% of the service. I told her I would not be paying as I never made the appointment and never received any confirmation that this appointment even existed.
After the call, I made sure I did not have any missed texts-- I do not. I also checked my missed calls-- no missed calls from the salon. I even had a friend call me and check my voicemail box-- all in working order.
I truly feel like the appointment was probably auto-populated, and someone dropped the ball with the reminders. I have not consented to a card being "on file" with them, but can I dispute it if they find a way to charge me?
Submitted August 12, 2021 at 11:15AM by CherryApplePie99 https://ift.tt/3jTgCbT
