A few weeks ago I purchased an Astro A50 wireless gaming headset from their amazon warehouse (used) because it was 20% off warehouse items. When I received the item, the headset worked fine but the wireless part didn't. I noted that on my return and returned the item back a few days later. A few days ago they emailed me saying they received the item, but it was the wrong serial # so they are discarding it and that I need to return the correct item back.
I've been going back and forth with their amazon specialist team stating that i sent the exact same item back, and that if i really wanted to swap out for a broken item, why would i purchase a used headset vs a new one?
This is very frustrating since its a bigger purchase $200 and I feel like I am losing $200 because the previous worker who accepted the return did not check to see if the serial #'s were matched so I got screwed over.
I've been a prime member for years with no issues on the few returns I've done, and this is the first time I've had to deal with this
Is there anything I can do to get a refund or am I out of a luck? I would rather not do a charge back and get banned because I use amazon for a lot of purchases.
Submitted August 26, 2021 at 10:40AM by worldonpause https://ift.tt/3yesgDa
