I'm posting this here just to warn everyone who has a T-Mobile MONEY account to make sure you have your alert and security settings set up correctly.
I use my TMM account as a savings account, even though it is technically a checking account. After I set it up and received my debit card, I activated it, and put it in my fire box. I have never made any transactions on my TMM debit card, so I have no idea how my debit card number even got out there for someone to misuse.
I got an email alert last night just after midnight for my debit card being used for a transaction totaling $1,170.27. When I logged into my account, this charge is showing as pending. There was zero fraud protection. The transaction appears to have been in Turkey. Nothing in their system raised any sort of fraud alert that a US-based debit card transacting $1,170 in Turkey on a debit card that has never been used. Not even a text or phone call saying "Is this transaction you?"
Things you can do:
- Go into your My T-Mobile MONEY Settings, and verify that you have Debit Card Activity notifications enabled. This is the only way I was notified of this charge.
- After clicking on your account from the main page, you can go to My Card, and there is a slider allowing you to disable your debit card if you never use it. I only discovered this setting after the fraudulent transaction appeared. From this setting, it appears that it'd be super easy to re-enable your debit card if you need it.
I'm currently on the phone on hold with them to get the transaction removed. This experience has me seriously questioning if I want to continue using this account, based upon their poor fraud detection capabilities.
Submitted June 03, 2021 at 08:42AM by artimaticus8 https://ift.tt/3ifq1Lm
