My loan began January 2020 with the payment due on the 14th of each month.
The 1st of every month I've gone in person to the bank and made my payment in cash.
On 4/1/2021 I went in with my cash and the bank teller put the cash towards my principle but not as a payment.
On 4/14/2021 the account says that I missed my payment.
5/1/2021 (today), I went in with my cash and made my payment. Later, after the bank has already closed (short hours for being the weekend), I noticed that my receipt has a late payment charge.
I checked online and my 4/1 payment is credited towards my loan balance but not as a payment and notice the missed payment remark.
I'll be going down there Monday (5/3) to speak with the teller about this.
Has anything like this happened before? Has anyone had to fight something like this before? Is there any information I should know ahead of time? If they tell me there isn't anything they can do what would be my next steps? Any agency I can threaten to contact if they don't solve my issue?
Thank you all for your help.
Submitted May 01, 2021 at 08:51PM by Star_Tropic https://ift.tt/3nJ3KGz
