So I had truebill for a while but because I do 99% of my own bill negotiation I forgot all about it, until today customer service at Verizon told me that someone called saying THEY WERE ME, and asked how much my bill was and if there were any specific discounts available. The customer service rep thought it was odd and tried to verify their identity and the person lied about my husband just stepping out and not having access to a computer or whatever to verify their identity. Then they must've hung up on the rep. THANKFULLY the rep called me back and told me all of this so we reported it as fraud because negotiating on my behalf is one thing, but calling and LYING that you are me, is a whole other level of icky I'm not paying anyone to do. I haven't seen anyone else have this experience so I thought I would share. I immediately deleted my account with them. Honestly, if that customer service rep hadn't thought something was fishy I would've never known that's how they do their "negotiations" with your billers. Also the reason I am very positive that it was Truebill is because while I was on the phone with the customer service rep, I received one of those emails talking about how it appears that I have the lowest rate available at Verizon right now...*eye roll*
I mean that's hella creepy right??? And yes, I know we give them our acct numbers and info and whatnot to negotiate but I was always under the assumption that they were letting the companies know they were an authorized third party. Like what's stopping one of their negotiators from literally ordering tons of stuff on my account and me having no way of verifying that it WASN'T me? Idk that was just too weird for me so Truebill is getting an F- from me.
Plus for anyone who is just getting the service or contemplating it still, i have had it over 2-3 years now and they've only ever "saved" me money once. And instead of actually getting me a year's worth of savings like they said, they only got a month's promotion. Yet they swiftly took 40% of what was the supposed ANNUAL savings amount. 100 TRASH.
Submitted February 26, 2021 at 07:36PM by josielynn9090 https://ift.tt/2ZXMDpo
