I made a purchase via Paypal in Nov 2020 using Bank of America credit card for a bag that I planned to give to my mom as a present. After I received it, I found out that the bag was fake so I immediately contacted Paypal to open a dispute. I also got the 3rd party to authenticate the bag and they got back to me that the bag was not authentic.
I then waited for Paypal to investigate the case for more than two weeks, I decided to also file a case with Bank of America, the credit card I used for this transaction. While I was waiting for both companies, Paypal sent me an email to return the item back to the seller stating that I would receive a full refund. I immediately shipped the bag back to the seller.
Five days later, I received the provisional credit from Bank of America. I contacted Paypal to let them know that I have received the credit. The agent told me that the case has been moved to Bank of America as I filed the case with the Bank. So I told Paypal to send all information to Bank of America including that I have already returned the item as Paypal told me to. Paypal said they will do so and no further action needed from my end. I thought everything was settled and I did not do anything further.
My returned package arrived to the seller in Dec 2020. I did not contact any companies as I thought that it was settled. And Bank of America did not contact me at all during that time. In Jan 2021, I received a message from Bank of America and I found out that they closed the case and charged me back. I immediately called them to reopen the case. I then provided all information including all the evidences. Bank of America representatives that I talked to told me I provided more than enough information to get the refund back. They advised me to wait for claim evaluation team’s response and no further information needed. I called them a few times every week while waiting and the staffs kept confirming that I sent them beyond sufficient information to justify my right.
Now, I just got a letter stating that the case is closed again and asked me to pay for that charge. Bank of America did not update or contact me at all before they closed the case. In the letter that Bank of America sent me, it said that they did not receive the information I have already provided them before.
At this point, I feel powerless and don’t know what to do. Please kindly help if any of you have similar experiences or any suggestions. Highly appreciate all the advice as this amount of money mean a lot to me. It seems that Bank of America did not even take a look at the information and carelessly dismissed it.
Thank you all so much!
Update: Friends, I just tweeted so hope it can go viral and get help from BOA. Appreciate if you help click like on my twitter post as I'm new there and no followers. Thank you so much!
https://twitter.com/trique43665659/status/1365873426943066118?s=21
Submitted February 27, 2021 at 08:58PM by Triquestore https://ift.tt/3kvVbgJ
