I’m sorry is this doesn’t apply or is not the right place, I am just exasperated.
In August my wife and I called Sprint to cancel our account. We have the chat logs where we clearly indicate our desire and intent to cancel. We were told we can only cancel by calling their number, which we abide by and proceed to do.
During this phone call, there was a verbal dispute with the representative as she was adamant they could not prorate the cancellation, and even though I was cancelling in August we would be charged for the entire billing cycle, with our final bill coming Sept 21st.
We received our final bill, and waited until Oct to pay it off.
After we paid it off, unbeknownst to us, they reactivated one of the lines and continued to charge us, this was done without any authorization or consent, after we explicitly stated our desire to cancel and even after an argument about why the cancellation date couldn’t be sooner than September.
Since the account was considered closed, we did not know about the charges or the reactivation until we received a letter from Sprint saying that our account was passed due and headed to collections.
Since we received this letter, we have called 5 additional times, each time we call we “cancel”, or at least are given the run around and taken through the entire cancellation process. We are told that the cancellation is guaranteed, and that we need to discuss with collections to take care of the outstanding debt (they can’t do anything since they sent it off).
Well today, I just received another letter, notifying us on more charges, and the dates of service show Dec 22- Jan 22.
How can we call 5/6 times to cancel service, and then they refuse to cancel and continue to charge us month after month?
What options of recourse do we have to put this issue to bed and remove this from our credit report?
Sprint has been zero help during this entire process, and it feels like we are being fraudulently charged for accounts that we did not authorize?
Submitted January 26, 2021 at 01:37PM by LurkThoseAbs https://ift.tt/39mf5GU
