I just wanted to make a quick post about the bank called Simple. As long as nothing goes wrong, Simple is an okay place to bank. If you have fraud happen, that is another story.
I've had fraud happen twice on my checking account. Both times I feel it has been fraud that my previous bank would have noticed and put a block on my card. The most recent instance happened early December 2020. As soon as I noticed I called the support line to report it. After waiting almost an hour and a half I got to a support rep who supposedly took care of my dispute. Fast forward two weeks, I haven't heard anything so I send them a direct support message. In another four days they have not replied to my support message so I call again. When the support rep looks up my information he sees the call and the message recorded on my account but the disputes were never filed. Now I have to wait another 15 to 90 days to get my money back. This is money I need to pay bills and buy groceries.
In short, their customer service is horrible and their fraud tracking is horrible. If you ask to speak to a manager, "there is no one for you to talk to" is what I was told. Stay away from Simple.
Submitted January 06, 2021 at 03:34PM by SimpleIsTheWorstBank https://ift.tt/3s2M2jh
